Covid Update 27th May 2021

There continue to be cases of covid in Porthcawl and we all need to remain safe and vigilant.

Lateral flow testing is useful for asymptomatic screening – however if you have covid symptoms you will still be asked to have a formal PCR test in the testing centre

Appointments

All appointments are on the telephone initially. A doctor will then assess your situation and will offer a face to face appointment if safe and clinically indicated.

We have continued to offer face to face appointments as needed throughout the pandemic, and will continue to do so.

Please do not attend the surgery without telephoning first.

Face masks

For the protection of patients and staff every adult who enters the building must wear a face mask. If you are not willing to wear a mask, or are physically or psychologically unable to, please let us know when you telephone so that we can arrange the most appropriate place to see you.

Bank Holiday

Next Monday is a Bank Holiday and the surgery is closed. Please use 111 if you need medical attention.

 The telephone lines and appointments will be very busy next week so if your problem is not new and not urgent it may be better to wait.

Demand

Demand for appointments is very high at the moment. We still want to be contacted by you if you are unwell or have health concerns. Please be patient – we are working at capacity.

If your need is urgent we will assess your problem on the day.

Hospital Waiting Times

Waiting times for hospital appointments are very long. There is nothing we can do about this and we are unable to write letters or speed up appointments whatever you may be told elsewhere.

Please do not contact the surgery about waiting times UNLESS your medical condition has significantly changed, or is serious and you have heard nothing from the hospital and you have tried contacting them first.

Abuse

Over the last week several receptionists and 2 doctors have been significantly verbally abused about issues ranging from mask wearing to pressure on appointments. We understand that these are difficult times, but we have a zero tolerance policy towards abuse and will not allow the receptionists in particular to face this sort of response. All the staff are working hard to help, and we really do care.

Most patients continue to be very supportive and we appreciate that – thank you.