- How to register
- Requests for repeat medication
- How to see the doctor
- Home visits
- Out of hours calls and cover
How to register
The Practice accepts registrations from patients in the following postcode areas:
Porthcawl – CF36 (all sub-codes); Tythegston – CF32 0ND & CF32 0NE; Happy Valley – CF32 0NF & CF320NG; Wig Fach – CF32 0NH; Ty Coch – CF33 4RR; The Grove – CF33 4RA
The Practice has an open list for anyone wishing to register with the Practice who is resident in an area covered by the above postcodes. Registration should be made in person at Portway Surgery, where an appointment for a health check will be arranged and the necessary administration processes completed. The Practice requires photographic ID (eg. Passport, Photocard Driving Licence etc) and current proof of address (eg. utility bills dated within 3 months of registration).
Patients who are unable to attend the surgery in person, should contact the Office Manager to make alternative arrangements.
Although you will be asked to express your preference as to which doctor you wish to be allocated to, this is for administrative purpoposes only. Doctors in the Practice do not operate on the basis of personal ‘lists’ and patients are free to consult any doctor in the Practice at any time.
Requests for repeat medication
Requests for repeat prescriptions can be made as follows, using the tear-off slip attached to your last prescription:
- By post – enclosing your request slip together with details of which pharmacy you wish your prescription to go to or a stamped addressed envelope
- By hand – you may leave your request slip in the box provided in the surgery.
- By fax – if you have access to a fax machine, you may fax you side slip to the surgery on (01656) 772605
- On-line from this website. (To use this service you will need to register as a user. Please contact reception for an application form).
Please indicate clearly which items of medication you need, to avoid the unnecessary prescribing of items you use only infrequently. Your request cannot be dealt with until you do this. If you use a pharmacy in Porthcawl, you may write on the slip the name of the pharmacy you wish your prescription to be sent to if you wish to avoid your having to return to the surgery to collect it.
How to see the doctor
The surgery buildings are open as follows:
Portway Surgery (Main Surgery)
Monday 8.00 – 18.00
Tuesday 8.00 – 18.00
Wednesday 8.00 – 18.00
Thursday 8.00 – 18.00
Friday 8.00 – 18.00
South Road Surgery (Clinic Centre)
Monday 8.30 – 12.30 and 14.00 to 17.00
Tuesday 8.30 – 12.30 and 14.00 to 17.00
Wednesday 8.30 – 12.30 and 14.00 to 17.00
Thursday 8.30 – 12.30 and 14.00 to 17.00
Friday 8.30 – 12.30 and 14.00 to 17.00
Please note: The surgeries are closed at weekends and on public bank holidays.
Consultations with the doctor are by appointment and patients are free to consult any doctor they may choose. Appointments may be made by calling at, or telephoning Portway Surgery. You will normally be allocated an appointment with the doctor for 10 minutes. If, however, you feel that you require an appointment which is likely to take longer than 10 minutes, please tell the receptionist who can arrange this for you. This arrangement of longer appointments will avoid those patients who are booked after you, from being kept waiting unnecessarily.
Please make every effort to keep the appointments you have arranged. If you no longer need the appointment, please telephone the surgery as soon as you are able to, to enable the appointment to be offered to another patient.
If you are late for an appointment, it may not be possible for your doctor to see you when you arrive, and you may be asked to make another appointment.
If you need to see the doctor, but feel too ill to come to the surgery or are housebound, please wherever possible, make your request for a visit before 10.00am. This will enable the doctor to plan his rounds more effectively. The receptionist will ask you for details of your name, address, telephone number and age. She will also ask you for some idea of your problem. This information is needed by your doctor to establish who needs to be visited first.
FOR HOME VISITS WHICH ARE URGENT – PLEASE TELL THE RECEPTIONIST WHEN GIVING THE PATIENT’S DETAILS. If you require immediate help in an emergency during surgery hours, the Practice has an emergency telephone line – Tel 304204 option 9
Out of hours calls and cover
The Practice no longer provides emergency medical services when the surgery is closed and the Bridgend Local Health Board (Tel. 01656 642760) is responsible for making arrangements for essential care out of hours.
If you are unsure whether you need to contact the doctor or just need advice,
NHS Direct and the GP Out of Hours Service share this number.It’s free and will help you find the the right advice support and treatment. Please remember, that this service is for problems which cannot wait until the surgery reopens. For severe problems such as difficulty breathing, chest pains, severe bleeding or suspected broken bones, you should call 999
Test results and general enquiries
The surgeries are always extremely busy during the morning sessions, because of the volume of requests for appointments and home visits which are made at that time. Test results arriving on that day are only reviewed by doctors after their surgery session, and may not be available until later in the day. Your doctor will have given you some idea about how long the results of your tests are likely to take. Some tests need only a day or two, whilst others make take several weeks. It will help us both, therefore, if you could avoid telephoning the surgery too soon for results of tests or before 2.00pm on the day you call.